Policies:

      PAYMENT

       We accept direct credit card payments (VS, MC or Discover) via telephone or fax. We also accept money orders, cashier checks and personal checks. Items paid by personal checks will be held until personal check clears (usually 7-10 days, longer for international checks). We offer secure online payment services with Moneybookers.com and Google Checkout, or Paypal (extra fee charged for Paypal). If you prefer, credit card information can also be faxed to us in the USA at 901-815-301-3206.

Clients outside the US may make payments with personal checks, bank checks or credit cards; please check with us for conditions of acceptance for differing countries. Checks may take longer to clear, please contact us to make payment arrangements.

Payment must be received within 10 days of ordering, unless prior arrangements are made.

Buyer is responsible for a $29 fee charged by our bank for any returned checks.

      
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RETURN POLICY

We want you to be satisfied with your purchase! All items may be returned for a refund or credit of your purchase price within 14 days from delivery (auctions within 7 days). We strive to give full and accurate descriptions of all items; however, if through our omission or error in descriptions or pictures you are not satisfied, a full refund of the purchase price will be given. If you are dissatisfied for some other reason, a restocking fee of 10% may be deducted to cover associated costs.* A return authorization number must be issued by us prior to the return of an item, and the items must be received by us in the same condition as when they were shipped  out by us (except in the case of damage incurred during shipping). If damage occurred during shipping, contact us BEFORE returning the item, as conditions for the insurance claims vary with different shipping methods.  Instructions for the return of an item will be issued when we are contacted to arrange the return.

Please read the descriptions and review pictures carefully before ordering. We can be reached via e-mail with any questions and will answer in a timely manner. Item descriptions attempt to accurately describe any faults or damage, but all old items may show wear appropriate to age. These are NOT considered faults. We always try to capture any faults in our photographs.

*Except in the case of our error, shipping charges are not refundable.


SHIPPING

We maintain inventory in both the USA and in France. Shipping will be provided through the Postal Service or DHL, unless other arrangements are made. Insurance is usually optional except in the case of more expensive items, when it may be required. If damage occurs during shipping, please contact us immediately and do NOT refuse the shipment. We will provide information and assist with filing a claim for reimbursement with the proper insurance authorities. Larger items shipped from Europe may be sent via ocean freight. We do offer storage of our items if a client prefers to wait for a grouped shipment.

We pack our items securely and crate if necessary. Double boxing for fragile items is our standard practice. We take pride in using recycled materials as much as possible. Please ask if you have special requirements for packaging.

LAYAWAY

We do offer a layaway plan upon request for items over $100. Payment terms are 3 monthly payments with a 1/3 deposit. Payments are due on the first business day of each month and will be considered late after the 5th day of the month. Unless prior arrangements are made, missed or late payments may cause the item to be returned to inventory. Refunds of prior payment amounts will be allowed as in store credits less an amount equal to 10% of the sales price to cover processing fees. Please contact us with any special needs or problems and we will work with you to find a satisfactory solution.


WHOLESALE ACCOUNTS

      Please visit our home web page at www.antiquesbyalternatives.com (cut and paste this link in your browser) for a link to view conditions on opening a wholesale account with us.